Shipping & Return

Shipping Policy For purchases over €150, outbound shipping is free for orders to mainland France.

Upon receipt of your order, we will prepare it within 3 to 4 business days. Once your package is shipped, it will be delivered within 3 to 5 days in mainland France.

If you are absent at the provided address on the delivery day, you will be notified with a delivery attempt notice indicating the steps to arrange a new delivery or a pickup at the post office.

Shipping costs are adjusted and calculated based on the weight and volume of your package. The shipping costs are visible just before the order confirmation.

For international orders, product prices are indicated in euros, including VAT, but excluding customs duties. Customs duties must be paid by the customer directly to the carrier.

You can track your package in your customer area as soon as your order is handed over to the carrier. An email will also be sent to the provided email address with a link and tracking number allowing you to track your package step by step.

We deliver throughout Europe and the rest of the world.

Returns & Refunds You can return one or more items for a refund or exchange within 14 days from the date of receipt of your order. The items you wish to return must be packed in their original packaging and accompanied by their tags.

Exclusion: In accordance with the provisions of Article L.221-28 of the Consumer Code, the customer has no right of withdrawal concerning products made to order or personalized.

To make a return, please contact us at hello@maisonmasarin.com. We will provide you with a return label. Return shipping costs are covered by us exclusively for mainland France.